SETTLEMENT INTELLIGENCE PLATFORM

Stop losing money
to silent errors

ReconIQ compares acquirer statements against bank deposits, monitors chargeback ratios against Visa and Mastercard thresholds, and tracks every reserve tranche with its exact release date. When something goes red — it tells you the numbered steps to fix it.

HIGH-RISK MERCHANTS PSPs & EMIs ACQUIRING BANKS COMPLIANCE TEAMS ISOs & BaaS
3
CORE PROBLEMS SOLVED
3
USER ROLES SUPPORTED
3
AUDIT EXPORT TYPES
THE PROBLEM

Three ways you're losing money right now

SETTLEMENT ERRORS
Your acquirer is making mistakes
Acquirers make calculation mistakes on fees, refunds, and chargebacks. Without reconciliation you never catch them — and they never volunteer to give the money back.
CHARGEBACK CREEP
Your ratio climbs before you notice
Your ratio climbs past Visa's 0.65% threshold before you realise. By then you're in a monitoring programme. A few weeks more and your processing account gets terminated.
RESERVE BLACK BOX
Your cash is locked with no visibility
Thousands locked by your acquirer with no visibility on when it releases. Late releases go unnoticed. Money sits idle because nobody is tracking the release dates.
WHO IT'S BUILT FOR

One platform. Three roles.

MERCHANT
🏪
Merchant
ECOMMERCE · GAMING · CRYPTO · TRAVEL · SAAS
Reconcile your own settlements, monitor your chargeback ratio against Visa and Mastercard thresholds in real time, and see the exact date every reserve tranche will be released back to you.
INSTITUTION
🏦
Financial Institution
PSP · ACQUIRER · EMI · ISO · BaaS
Portfolio view across all your merchants. Chargeback exposure, reserve positions, and reconciliation health per MID. Escalation steps mapped to each card scheme threshold breach.
COMPLIANCE
🔍
Compliance Officer
MLRO · CRO · CFO · AUDIT
Read-only. Every flag, breach, and anomaly surfaced for review and sign-off. Chargeback audit log, reserve audit trail, and one-click export for FCA or MFSA regulatory inspection.
HOW YOUR DATA GETS IN

Your data already exists.
You just need somewhere to put it.

STEP 01
Export from your acquirer
Every PSP, acquirer, and payment gateway exports settlement data as CSV — it's standard. You're already producing this file every month. It just hasn't had anywhere useful to go until now.
CSV EXPORT
→
STEP 02
Upload CSV or enter manually
Drop the file into ReconIQ's upload panel. Or use the manual entry form for individual statements. ReconIQ provides a downloadable CSV template with the exact column format required.
MIDGross_AmountBank_ReceivedFee_AmountChargeback_AmountReserve_HeldReserve_Days
→
STEP 03
All dashboards update instantly
Reconciliation status, chargeback ratios, reserve release schedule, portfolio cards, compliance log — everything updates from your data. No configuration required. Works on upload.
INSTANT
WHAT RECONIQ DOES

Four things done automatically

⚖️
Settlement Reconciliation

Compares Net Expected against what actually arrived in your bank. Every discrepancy is flagged with its value and status. A red Discrepancy badge means money is either missing or unexplained.

NET EXPECTED vs BANK RECEIVED
📊
Chargeback Ratio Monitoring

Calculates your CB ratio and maps it against Visa VAMP (0.65%), ECM (0.90%), HCM (1.80%) and Mastercard MCM (1.00%) thresholds. Your status updates the moment you enter data.

VISA + MASTERCARD THRESHOLDS
📅
Reserve Release Schedule

Calculates the exact calendar date each reserve tranche should be released, based on your statement date and contractual hold period. Every tranche is listed with days until release.

EXACT RELEASE DATES PER TRANCHE
🏦
Portfolio View for Institutions

Institutions see total portfolio volume, at-risk merchants, reserves held, and open discrepancies across all MIDs. A chargeback table shows each merchant's ratio with your escalation steps as the sponsoring entity.

INSTITUTION MODE
ONCE YOU SEE THE DATA

Not just a red flag.
A numbered playbook.

📋 For every chargeback flag
  • 1Ask your acquirer for a reason code breakdown — most disputes fall into a handful of codes, each with a specific fix.
  • 2Fix your transaction descriptor. "Transaction not recognised" is usually caused by a confusing merchant name on the bank statement.
  • 3Make your refund policy visible and fast. Customers who can't get a refund easily escalate to a chargeback.
  • 4Contact your acquirer proactively — before they contact you. Self-reporting shows good faith.
  • 5Document your remediation plan in writing. Card schemes favour merchants who show a structured response.
🔒 For every late reserve release
  • 1Wait 5 business days after the expected date — acquirers often process releases in batch cycles.
  • 2Email your acquirer's settlements ops team — not your account manager. Reference the statement date, amount, and calculated release date.
  • 3No response in 5 days: escalate in writing, copy compliance or legal. State the hold period has elapsed per contract terms.
  • 4Check your merchant agreement. Holding beyond the contractual period without justification is a breach of contract.
🏦 For institutions — escalation ladder
  • ①Send written warning to merchant (VAMP ≥ 0.65%)
  • ②Issue formal notice with 30-day improvement window (ECM ≥ 0.90%)
  • ③Increase reserve percentage applied to settlements (ECM+)
  • ④Suspend MID (HCM ≥ 1.80%)
  • ⑤MATCH list referral on persistent breach
⚠️ Red Alert Protocol
  • →Screenshot flag with timestamp
  • →Notify MLRO within 2 hours
  • →Contact merchant or acquirer same day
  • →Document every action with timestamp
  • →Discrepancy > £10,000 unresolved after 48h: begin SAR assessment procedure
COMPLIANCE OFFICER MODE

Inspection-ready.
No preparation required.

🔍 Read-Only Risk Dashboard

Every flag, threshold breach, and anomaly in one view. No data entry in this mode — records cannot be altered. Built for MLRO, CRO, CFO, and audit sign-off.

  • ▸Open Risk Flags — severity, MID, issue, recommended action, status
  • ▸Chargeback Breach History — full audit log for evidencing monitoring controls to a regulator
  • ▸Reserve Audit Trail — every tranche with contractual basis, expected release, and status
📅 Operating Routine
  • DAILYOpen Risk Summary. Critical flags require same-day escalation to senior management. Screenshot with timestamp.
  • WEEKLYReview CB Audit Log. Confirm remediation in progress for every open flag. Download Weekly Risk Summary.
  • MONTHLYVerify reserve tranches have contractual basis. Sign off monthly reserve position.
  • QUARTERLYGenerate Full Audit Export for regulatory records.
📁 One-Click Report Exports

Three reports generated from your live data — no manual formatting:

📋 Daily Settlement Report
📊 Weekly Risk Summary
📁 Full Audit Export

The Full Audit Export is your first-response document when a regulator requests evidence of settlement monitoring controls.

🏛️ Regulatory Alignment

Audit trail format and terminology built around what FCA and MFSA examiners expect to see. Structured around Visa and Mastercard monitoring programme requirements.

FCA MFSA VISA VAMP / ECM / HCM MC MCM
CHARGEBACK THRESHOLD REFERENCE

The numbers that determine
whether you keep processing

PROGRAMMESCHEMETRIGGERCONSEQUENCESTATUS
Safe ZoneVisa / MC< 0.65%Compliant. No scheme monitoring. Review CB process monthly.● SAFE
VAMPVisa≥ 0.65%Monitoring entry. Acquirer notified. Formal letter. 30 days to show improvement.● VAMP
ECMVisa≥ 0.90%Monthly fines begin. Documented remediation plan required. Institution liability activates.● FINES
HCMVisa≥ 1.80%Acquirer under pressure to suspend MID. MATCH list risk.● CRITICAL
MCMMastercard≥ 1.00%Monitoring programme entry.● MCM
Excessive CBMastercard≥ 1.50%Fines begin. Possible MATCH listing — processing becomes near-impossible.● MATCH RISK
For Financial Institutions: You carry the card scheme liability for your merchants' CB ratios. If a merchant you sponsor exceeds Visa ECM (≥ 0.90%), Visa may fine you — not just the merchant. ReconIQ flags the breach immediately and maps your required escalation steps.

See it with
real data

ReconIQ is live right now. Five realistic demo merchants are preloaded so you can explore every feature immediately — or upload your own CSV and see your actual settlement health straight away.

OPEN RECONIQ → EXPLORE DEMO DATA
No setup. No account required. Works immediately.
Upload your own CSV or use five preloaded demo merchants.
Switch between Merchant, Financial Institution, and Compliance Officer modes.
Chargeback monitoring, reserve scheduling, and reconciliation in one place.
One-click audit export ready for FCA and MFSA regulatory inspection.