ReconIQ — Settlement Intelligence

My Gross Volume

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Total processed this period

My Chargeback Ratio

—

vs Visa 0.65% threshold

Reserve Held Against Me

—

Locked by my acquirer

Settlement Discrepancies

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Unexplained shortfalls

My Situation at a Glance

Click any card for action steps

My Recent Settlements

Date	Gross	Fees Deducted	Net Expected	Bank Received	Difference	Status

What to Do Next

📋

These are your acquirer statements — what your payment processor told you they sent. Compare the Net Expected column against your bank statement to spot discrepancies. Any row with a red Discrepancy badge means money is either missing or unexplained.

My Acquirer Statements

Click any row to investigate

Date	Gross Amount	Fees	Refunds	Chargebacks	Reserve Held	Net Expected	Bank Received	Difference	Status

🔥

Chargebacks are disputes raised by your customers' banks. Your acquirer tracks what percentage of your transactions become chargebacks. If this ratio exceeds Visa's or Mastercard's thresholds, they will place you in a monitoring programme — and if it continues, your account gets terminated. Watch this number closely.

My CB Ratio

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My chargeback % this period

Total CB Value

—

Money lost to disputes

Visa Threshold

0.65%

VAMP entry point — stay below

My Status

—

Chargeback Threshold Guide

What these mean for me

🟢 Safe Zone — Below 0.65%

You're compliant. No scheme monitoring. Focus on keeping it here — a sudden spike from a bad batch of transactions can push you above threshold quickly. Review your refund process and transaction descriptors monthly.

🟡 VAMP / ECM — 0.65% to 1.80%

Visa has placed you in a monitoring programme. Your acquirer has been notified. You'll receive a formal letter. You have 30 days to show improvement. At ECM (≥0.90%) fines begin. Start a remediation plan immediately — document everything.

🔴 HCM / MATCH — Above 1.80%

Critical. Your acquirer is under pressure from Visa to suspend your MID. If it reaches 2.00%+ and stays there, you risk being placed on the MATCH list — a blacklist shared across the industry that makes it very difficult to get processing anywhere.

What To Do About My Chargebacks

Find where disputes are coming from. Ask your acquirer for a chargeback reason code breakdown. Most disputes fall into a small number of reason codes — "goods not as described", "transaction not recognised", "subscription cancelled". Each has a specific fix.

Fix your transaction descriptor. The most common cause of "transaction not recognised" is a confusing merchant name on the bank statement. Make your descriptor match what the customer sees on your website.

Make your refund policy visible and fast. Customers who can't get a refund easily escalate to a chargeback. A 24-hour refund response window typically reduces dispute rates by 30–50%.

Contact your acquirer proactively. If your ratio is rising, email your account manager before they contact you. Self-reporting shows good faith and typically results in more lenient treatment than being caught in a routine review.

Document your remediation plan in writing. Card schemes favour merchants who can show a documented response. A one-page plan with root cause analysis, actions taken, and expected timeline can be the difference between a warning and a termination.

🔒

A rolling reserve is money your acquirer holds back from your settlements as a buffer against future chargebacks. They take a percentage of each settlement and hold it for a fixed period — typically 90 to 180 days. After that period elapses, it should be released back to you. This screen tells you exactly when each tranche is due back.

Total Held Against Me

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Locked by my acquirer right now

Next Release Date

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First tranche coming back to me

Total Tranches

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Reserve hold periods tracked

My Reserve Release Schedule

Click any row to dispute or track

Statement Date	Amount Held	Reserve Rate	Hold Period	Expected Release	Days Until Release	Status

If a Release is Late or Missing

Wait 5 business days after the expected date before escalating — some acquirers process releases in batch cycles.

Email your acquirer settlements team (not your account manager — the ops team). Reference the specific statement date, the reserve amount, and the calculated release date. Ask for written confirmation of the release timeline.

If no response within 5 business days, escalate in writing to your account manager and copy their compliance or legal team. State that the reserve hold period has elapsed per the contract terms.

Check your merchant agreement for the exact reserve release clause. If the acquirer is holding beyond the contractual period without justification, this is a breach of contract. Keep all correspondence.

Add Statement

Add Settlement

Add Merchant Profile

Enter Acquirer Statement

This is what your acquirer told you they sent. Enter the figures from your statement PDF or portal.

Statement Date

MID (Merchant ID)

Gross Amount (£)

Acquirer Fees (£)

Refunds (£)

Chargebacks (£)

Reserve Held (£)

Reserve Period (days)

Net Expected

CB Ratio

CB Status

Reserve Release Date

📊

Financial Institution Mode — Portfolio view across all merchants under your management. Chargeback ratios above threshold are your liability as the acquiring/sponsoring entity. 3 merchants require immediate attention.

Total Merchants

Active MIDs under management

Portfolio Volume

£56,700

Gross across all merchants

At-Risk Merchants

CB above Visa threshold

🔴 Immediate action

Reserves Held

£3,770

Locked across portfolio

Discrepancies

Unmatched settlements

Portfolio Risk Heat Map

CB Ratio vs Visa Thresholds — click cell

Merchant Portfolio Cards

Click any card for action plan

Merchants Requiring Action

Merchant	MID	Issue	CB Ratio	Reserve	Recon	Your Action

Portfolio CB Value

£740

Merchants in Breach

Portfolio Avg Ratio

1.31%

Highest MID

2.00%

Chargeback by Merchant

Click row for your action plan as FI

Merchant	MID	Gross	CB Amount	CB Ratio	Visa Status	Your Action as FI

Your Liability as FI

As the sponsoring institution, you carry the card scheme liability for your merchants' CB ratios. If a merchant you sponsor exceeds Visa ECM (≥0.90%), Visa may fine you — not just the merchant.

Visa Trigger Points

Safe<0.65%

VAMP — notify merchant≥0.65%

ECM — enforce plan≥0.90%

HCM — suspend MID≥1.80%

Escalation Steps

① Send written warning (VAMP)

② Issue formal notice — 30 day window (ECM)

③ Increase reserve % (ECM+)

④ Suspend MID (HCM)

⑤ MATCH list referral (persistent)

Total Portfolio Reserves

£3,770

Next Release

2 May 2026

Merchants with Reserves

Disputed Releases

Reserve Release Schedule

Merchant	MID	Statement Date	Reserve Held	Reserve %	Period	Release Date	Status

Merchant Portfolio

Merchant	MID	Type	Jurisdiction	Reserve %	Period	CB Ratio	CB Status	Account

Portfolio Statements

All Merchants

Merchant	MID	Date	Gross	Fees	Refunds	CB	Reserve	Net Expected	Received	Diff	Status

Upload Merchant Data

Upload Portfolio CSV

Upload a CSV file with your merchant portfolio. ReconIQ parses it and populates all dashboards automatically.

Required columns: MID, Merchant_Name, Business_Type, Jurisdiction, Reserve_Pct, Reserve_Days, Statement_Date, Gross_Amount, Fee_Amount, Refund_Amount, Chargeback_Amount, Reserve_Held, Bank_Received

📤

Drop CSV file here

or click to browse

CSV Column Guide

Exact column headers — row 1 of your CSV:

${['MID','Merchant_Name','Business_Type','Jurisdiction','Reserve_Pct','Reserve_Days','Statement_Date','Gross_Amount','Fee_Amount','Refund_Amount','Chargeback_Amount','Reserve_Held','Bank_Received'].map((c,i)=>`

${i+1}${c}

`).join('')}

🔍

Compliance Officer Mode — Read-only. All risk flags, threshold breaches and anomalies surfaced here for review, sign-off and escalation. No data entry required in this mode.

Total Volume

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Total Chargebacks

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Portfolio CB Rate

—

Reserves Held

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Discrepancies

—

CB Breaches

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Open Risk Flags

Requires review

Severity	MID	Issue	Recommended Action	Status

🔍

This is your Chargeback Audit Log — a read-only record for evidencing monitoring controls to a regulator or auditor.

Chargeback Breach History

Audit Trail

Date	MID	Merchant	CB Ratio	Threshold Breached	Severity	Evidence Statement

🔒

This is your Reserve Audit Trail — a complete record of every reserve tranche for regulatory inspection.

MID	Merchant	Statement Date	Reserve Held	Reserve %	Period	Expected Release	Contractual Basis	Status

Download Compliance Report

📋

Daily Settlement Report

All settlements from the past 24 hours, reconciliation status, discrepancies. For daily operational sign-off.

Generate CSV

📊

Weekly Risk Summary

CB ratios, reserves, reconciliation rates and open flags. For weekly management review.

Generate CSV

📁

Full Audit Export

Complete export of all statements, reconciliations, CB logs and reserve records for FCA/MFSA submission.

Generate CSV

Compliance Officer — Operating Instructions

Daily (5 min): Open Risk Summary. Check for new red flags. Any Critical flag requires same-day escalation to senior management. Screenshot the flag with timestamp.

Weekly: Open CB Audit Log. Confirm remediation is in progress for every open flag. Download Weekly Risk Summary and file in compliance records. Any flag open 5+ business days without response must be escalated.

Monthly: Open Reserve Audit Trail. Verify every tranche has a contractual basis. Confirm upcoming releases are logged. Sign off monthly reserve position and save to regulatory records.

On demand / Quarterly: Generate Full Audit Export. This is your first response document if a regulator requests evidence of settlement monitoring controls.

Red Alert Protocol: Screenshot flag → notify MLRO within 2 hours → contact merchant or acquirer same day → document every action with timestamp → if discrepancy exceeds £10,000 and unresolved after 48h, begin SAR assessment procedure.

What is ReconIQ?

ReconIQ is a settlement reconciliation and risk monitoring tool for high-risk merchants, PSPs, EMIs, and acquiring banks. It compares acquirer statements against bank deposits, monitors chargeback ratios against card scheme thresholds, and tracks rolling reserve release dates.

Glossary

MID — Merchant ID. The unique identifier your acquirer assigns to your processing account.
Gross Amount — Total card transaction value before any deductions.
Net Expected — What you should receive after fees, refunds, chargebacks and reserve.
Reconciliation — Comparing Net Expected against what actually arrived in your bank.
Rolling Reserve — A percentage of settlements held back by your acquirer as a chargeback buffer.
Chargeback Ratio — Chargebacks ÷ Gross Volume. The key metric card schemes monitor.
MATCH List — A blacklist shared across acquirers. Being placed on it makes processing near-impossible.
Acquirer — The bank or institution that processes card payments on your behalf.

Chargeback Threshold Reference

Programme	Scheme	Trigger	Consequence
VAMP	Visa	≥0.65%	Monitoring entry, formal notice
ECM	Visa	≥0.90%	Monthly fines begin
HCM	Visa	≥1.80%	Suspension risk, acquirer liability
MCM	Mastercard	≥1.00%	Monitoring programme
Excessive CB	Mastercard	≥1.50%	Fines + possible MATCH listing